Chordiant Software evolves from customer interaction to full-suite enterprise CRM
Announcement posted by Chordiant Software 29 Aug 2001
New enterprise customer wins, key partnerships and technology announcements have created CRM market success for Chordiant say market analysts
Chordiant Software, Inc. (NASDAQ: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions has evolved from customer interaction player to full-suite enterprise CRM solution provider, according to industry analysts Datamonitor and Butler.
In a new research paper by The Butler Group, analyst Andy Kellet says, We believe that where Chordiant has a real advantage over some of the other larger players in the CRM arena is in its willingness to personalise the solution to fit the needs of the client, rather than expecting the client to completely re-engineer its operations to fit the needs of the software.
Recently, Chordiant announced a record second quarter, which included major new enterprise customer wins, key partnerships and alliances as well as new technology and product announcements. The company achieved a 151 per cent revenue growth year over year. Chordiants solid financial results are a highlight in the CRM market where most other independent CRM software vendors have either missed earnings targets or restated revenue projections.
Chordiant continues to consistently execute its strategy to deliver enterprise-class CRM platforms and applications reflecting Global 1000-class financial services, telecommunications, insurance and customer-direct companies demand for enterprise-class, scaleable eMarketing, eSelling and eServicing software that provides a 360-degree view of the customer and delivers higher customer retention and ROI.
2001 Chordiant company successes include:
Completed acquisition of marketing automation vendor, PrimeResponse and integrated the Chordiant ICIM platform and Chordiant Marketing Director;
Acquired Java server technology from Action Point, and began marketing the sales and service applications, Chordiant Selling Director and Chordiant Dialog Interaction Server;
Completed sales with Hutchison, VoiceStream, RAC Motoring Services, ING and MobileOne;
Commenced 12 engagements with customers, Bank of Ireland, AEON Credit, BPN--Banca Popolare di Novara, Les Trois Suisse, Thomson Travel Group, and the Financial Services Authority;
Introduced the JX Architecture, based on the J2EE Workflow Server and XML data connectivity standards, to support the development and implementation of the next generation of real-time CRM applications on the Chordiant Intelligent Customer Interaction Management (ICIM) platform;
Made Software Magazine's 19th Annual Software 500 list of the world's leading software and services providers in the June/July 2001 issue.
Ian Bowles, senior vice president of Chordiant Software, International says, Global 1000 Companies with extreme customer demands choose Chordiant for the companys vertical industry expertise and innovation as well as Chordiants ability to deliver enterprise-class, flexible solutions. Chordiants CRM solution provides rapid integration with a customers business systems and processes and allows the customer to maintain their investment in their existing hardware and software. Our industry-leading platform products and business applications help clients build profitable relationships with their customers based on high-value customer interactions that span the customer lifecycle.
About Chordiant Software, Inc.
Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiants clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions.
Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the
Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems.
No matter how consumers choose to communicate with the enterprise--through branch locations, Web, e-mail, telephone, or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact.
Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; and Sydney and Melbourne, Australia.
Safe Harbor
This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would, and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions.. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.
In a new research paper by The Butler Group, analyst Andy Kellet says, We believe that where Chordiant has a real advantage over some of the other larger players in the CRM arena is in its willingness to personalise the solution to fit the needs of the client, rather than expecting the client to completely re-engineer its operations to fit the needs of the software.
Recently, Chordiant announced a record second quarter, which included major new enterprise customer wins, key partnerships and alliances as well as new technology and product announcements. The company achieved a 151 per cent revenue growth year over year. Chordiants solid financial results are a highlight in the CRM market where most other independent CRM software vendors have either missed earnings targets or restated revenue projections.
Chordiant continues to consistently execute its strategy to deliver enterprise-class CRM platforms and applications reflecting Global 1000-class financial services, telecommunications, insurance and customer-direct companies demand for enterprise-class, scaleable eMarketing, eSelling and eServicing software that provides a 360-degree view of the customer and delivers higher customer retention and ROI.
2001 Chordiant company successes include:
Completed acquisition of marketing automation vendor, PrimeResponse and integrated the Chordiant ICIM platform and Chordiant Marketing Director;
Acquired Java server technology from Action Point, and began marketing the sales and service applications, Chordiant Selling Director and Chordiant Dialog Interaction Server;
Completed sales with Hutchison, VoiceStream, RAC Motoring Services, ING and MobileOne;
Commenced 12 engagements with customers, Bank of Ireland, AEON Credit, BPN--Banca Popolare di Novara, Les Trois Suisse, Thomson Travel Group, and the Financial Services Authority;
Introduced the JX Architecture, based on the J2EE Workflow Server and XML data connectivity standards, to support the development and implementation of the next generation of real-time CRM applications on the Chordiant Intelligent Customer Interaction Management (ICIM) platform;
Made Software Magazine's 19th Annual Software 500 list of the world's leading software and services providers in the June/July 2001 issue.
Ian Bowles, senior vice president of Chordiant Software, International says, Global 1000 Companies with extreme customer demands choose Chordiant for the companys vertical industry expertise and innovation as well as Chordiants ability to deliver enterprise-class, flexible solutions. Chordiants CRM solution provides rapid integration with a customers business systems and processes and allows the customer to maintain their investment in their existing hardware and software. Our industry-leading platform products and business applications help clients build profitable relationships with their customers based on high-value customer interactions that span the customer lifecycle.
About Chordiant Software, Inc.
Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiants clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions.
Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the
Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems.
No matter how consumers choose to communicate with the enterprise--through branch locations, Web, e-mail, telephone, or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact.
Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; and Sydney and Melbourne, Australia.
Safe Harbor
This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would, and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions.. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.