RingCentral adds first Australian partners to its Certified Delivery Partner program for contact centre; grows core CDP program for UCaaS by 35%

Announcement posted by RingCentral 10 Apr 2025

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, today announced the first Australian partners to join its Certified Delivery Partner (CDP) program for RingCX(TM), RingCentral's AI-powered contact centre as a service (CCaaS) platform, including TelcoDataCloud and Reliance Communications.

To be eligible for the RingCX CDP program, partners first need to complete the training and enablement requirements as a CDP for RingEX, RingCentral's core unified communications as a service (UCaaS) platform.

RingCentral's CDP program enables qualified partners to manage the complete project lifecycle with their customers for RingCentral solutions, from planning and design through to implementation, application integration and first level support.

"For many customers who work with their Value Added Resellers, System Integrators and Managed Service Providers across multiple areas of technology, it provides them with continuity in the project teams they work with, and ensures that they have just one contact to reach out to for help," said Ben Swanson, Regional Vice President, Partner Sales, RingCentral.

"For our partners, it enhances the engagement they have with their customers, and increases the opportunity for higher margin service revenue and the level of responsiveness they can provide as part of a more complete set of services," said Swanson.

Demand for RingCentral's core CDP program for RingEX(TM) has also been strong, with the partner numbers growing by 35% in 2024. New partners qualifying as CDPs for RingEX in 2024 include Reliance Communications, Productivity and BlueAPACHE.

Once partners meet the prerequisites, CDP qualification for RingEX consists of five days of instructor-led training, with partners required to have a minimum of two certified resources. Annual recertification is also required. RingCX CDP training is an additional five-day instructor-led course. There is also an optional one-day project management certification course available which can also be taken separately.

"We're proud to be among the first Australian partners in RingCentral's CDP program for RingCX. This recognition reinforces our mission at TelcoDataCloud - helping businesses find and deploy the best communication solutions. We're genuinely excited about RingCX as a highly capable yet affordable AI-powered contact centre solution, and our clients share our enthusiasm," said Asa Grund, Managing Director, TelcoDataCloud.

RingEX and RingCX CDP Reliance Communications recently upgraded an existing healthcare client from its on-premise hardware to a cloud-based RingCentral UCaaS and CCaaS solution, including 35 RingCX contact centre seats.

"Participating in RingCentral's RingCX certification program gave us a good understanding of what the product can do, but we could also see what's happening at the backend. It's given us the confidence we needed in the technology to promote RingCX back into our customer base as a really accessible contact centre solution. There's also a big advantage in having an all-in-one UCaaS and CCaaS solution because it means your regular staff and your contact centre agents are all on the same platform, and it also streamlines the support we can provide," said Goran Jovanovski, General Manager, Reliance Communications.

Diamond RingCentral partner Cube Networks is in its third year as a RingEX CDP.

"We specialise in complex, large-scale enterprise solutions where the continuity of our services and support is critical to the project outcomes for our customers. As a RingCentral certified delivery partner, we can ensure that any UCaaS solutions we deploy can be delivered and supported effectively as part of a broader digital transformation or cloud migration initiative," said Peter Kuric, CTO, Cube Networks.

About RingCentral

RingCentral is a global leader in AI-powered trusted business communications, contact centre, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.